Refund, Cancellation & Pickup Policy
Last Updated: August 21, 2026
Tang & Sass is a small-batch bakery. We purchase ingredients and schedule production based on the orders we receive. Our cancellation and pickup policies help us plan production, minimize food waste, and keep things running smoothly.
Regular Preorders
Regular preorder cancellations must be made at least 24 hours before your scheduled pickup time to be eligible for a refund.
Cancellation requests received less than 24 hours before the scheduled pickup time are non-refundable.
Order changes are subject to availability and our production schedule. Please contact us as soon as possible if you need to request a change.
Holiday, Special & Custom Orders
Holiday menus, custom orders, catering orders, large orders, and other special-production items may have separate ordering and cancellation deadlines.
These deadlines will be communicated when ordering. Once the applicable cancellation or preorder deadline has passed, these orders are considered final and non-refundable.
Saturday Pickup
Please pick up your order during the Saturday pickup window selected or provided when ordering.
We understand that plans sometimes change. If you cannot pick up your order during the scheduled window, please contact us before the pickup period ends to make alternate arrangements.
Orders remaining after Saturday pickup closes without prior arrangements will be donated and are not eligible for a refund.
Because our products are fresh and perishable, we cannot guarantee that orders will be held beyond the scheduled pickup period.
Incorrect or Damaged Orders
If Tang & Sass made an error with your order or you believe a product was damaged or defective when you received it, please contact us as soon as possible.
We may request a photograph or additional information to help us understand the issue.
Depending on the circumstances, we may provide a replacement, store credit, or refund.
Quality Concerns
We want you to enjoy what we bake. If you experience a quality issue, please contact us promptly so we have an opportunity to address it.
Because individual tastes and preferences vary, refunds are generally not provided simply because a customer does not prefer the flavor or texture of a product.
Weather, Emergencies & Unexpected Closures
Severe weather, power outages, equipment problems, emergencies, or other circumstances outside our control may occasionally affect production or pickup.
If Tang & Sass is unable to fulfill your order, we will contact you regarding an appropriate replacement, rescheduled pickup, store credit, or refund.
Refund Processing
Approved refunds will be returned through the original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on the payment processor or financial institution.
Questions About an Order?
Please contact Tang & Sass using the contact information provided on our website.
Including your name and order number will help us locate your order and assist you more quickly.